1. Can I cancel my Inner Circle subscription?
Yes, you can cancel your subscription right in your account. Click here to visit your account (you may need to log in.) On the account page find “Subscriptions” in the menu on the left and click it. You will see your subscription listed, click the cancel button. You will get an email confirming your cancellation.
2. I’d like to speak to a Thunderbird parts representative in person.
If you reach our voice mail system, please leave us a voice mail message with your call back number and your e-mail address and your specific question or the exact part you’re looking for. This allows us to provide you with detailed information, photos and parts availability when we call you back. Also, by leaving your e-mail address, we can e-mail you answers to your questions and links to specific products you’re looking for. Due to heavy incoming call volume your call may be directed to our automated voice mail system even during regular business hours. Rather than making you listen to a long list of ‘menu options,’ and then put on hold, only to be transferred to a ‘customer service’ representative in another country who has little or no specific knowledge about the 2002-2005 Thunderbird or products for it, we’ve found that it’s more expedient and efficient for you to leave a voice mail message with your e-mail address so we can call you back.
3. When can I expect to receive my order?
Most in-stock items ship within 24-48 hours, however, many OEM replacement parts for the 2002-2005 Thunderbird are now considered ‘Special Order’ items. These items must be sourced from Ford warehouses and then shipped to us, inspected and then shipped to you. Tonneau Covers, Fender Skirts, Tail Fins, Continental Kits and other body kit items are custom-made to order and can take between 2-4 weeks for fabrication in addition to transit time for shipping. Seasonal volume or holiday delays may extend delivery time for custom-fabricated items. Orders placed on weekends or holidays cannot be processed until the first following business day. So if you place an order on Saturday, Sunday or holiday, please don’t expect to receive the product the following Monday.
4. What is Zelle and how do I use it to pay for my order?
Zelle is a US-based bank option. It allows you to securely send money from your bank account directly to us without disclosing your bank name or account number. There are no fees to you or us, so we are passing some of the savings back to you.
If you already have a Zelle account, just select Zelle at checkout. Simply use mytbirdproducts@gmail.com to transfer the payment. MyTBird is a dba of Powersport Thunderbird Specialties, Inc.
There are two steps that you must take.
- Indicate your intent by checking ‘Zelle’ via the checkout page.
- Go to your Bank or Zelle App to complete the payment to us. Once you send your payment, we are notified and will process your order.
If you don’t have Zelle, many U.S. banks offer it and all you have to do is set it up. Visit https://www.zellepay.com/ to see if your bank offers Zelle. If it doesn’t, you can still download the Zelle app and set it up yourself.
5. What is your return policy?
Products with defects in workmanship or materials may be returned for replacement or refund at our option. Defective or broken items must be reported to us within FIVE DAYS of receipt for refund. Returns must be pre-approved with an RMA (Return Merchandise Authorization). Returns sent without a pre- approved RMA will NOT be accepted. Items may NOT be returned due to (a) change of mind, (b) lower price found elsewhere, or (c) incorrect item purchased due to customer error. All ‘Special Order’ products that are ordered but cancelled prior to shipment are subject to a 35% restocking fee per our Terms & Conditions. Special Order items include, but are not limited to: Car covers, Interior/Cockpit covers, Tonneau Covers, Fender Skirts, ALL body kit items, Wire Wheels, Front End Covers/Bras, and any other product that must be custom-fabricated to order.
6. Why can’t I place my order by phone?
Due to the increasing incidence of credit card fraud, our merchant processing company now requires that ALL orders be placed online. This ensures that there is a record of your order and eliminates misunderstandings and mistakes that may occur with verbal orders.
7. What if I don’t have a computer or internet access?
You can place an order without a computer, however, orders that are not placed online must be pre-paid with either a check, cashier’s check, or money order mailed to us. Personal or company checks require a waiting period of 10 business days to clear prior to shipment of orders.
8. How are shipping & handling charges calculated and why do some items cost so much to ship?
Our shipping & handling charges are based on our actual cost to process the order for a given item or combination of items. Postage or freight costs are only a part of the shipping & handling charge. Shipping & handling charges include not only the actual cost of postage, but also the cost of shipping materials plus the handling costs to pack the product itself and forward it to our shipper. We ship via U.S. Postal Service whenever possible to keep shipping costs low. USPS rates are typically lower than UPS or FedEx, however, drop ship products or large packages may be shipped by a method chosen by the supplier or manufacturer. Large body kit items sometimes require shipping via truck freight, which is typically more expensive than either USPS, UPS or FedEx.
9. Do you offer international shipping?
We can ship to foreign countries, however, shipping charges to other countries, including Canada and Mexico, can be substantially higher than shipping costs within the continental U.S. If your order requires shipment outside the U.S., or to Hawaii, Alaska or Puerto Rico, please contact us by e-mail for a special shipping quote. Our online system is not set up to calculate shipping costs to all foreign countries and often adds a ‘Flat Rate’ shipping charge.
10. What is your return policy?
Please open your shipment immediately upon receipt and inspect your order for any damage during transit. Items that have defects in workmanship may be returned for replacement or refund at our option. Defective or broken items must be reported to us within FIVE DAYS of receipt for refund. Returns must be pre-approved with an RMA (Return Merchandise Authorization). Returns sent without a pre-approved RMA will NOT be accepted. Items may NOT be returned due to (a) change of mind, (b) lower price found elsewhere, or (c) incorrect item purchased due to customer error. tems that have defects in workmanship may be returned for replacement or refund at our option. Defective or broken items must be reported to us within FIVE DAYS of receipt for refund. Defective, damaged or broken items must be reported to us within FIVE DAYS of receipt to qualify for replacement or refund.
11. How can I receive a printed catalog or brochure?
Due to our constantly changing product line and the very high costs of printing and mailing ‘hard-copy’ catalogs and brochures, we discontinued printed catalogs in 2009. Also, many products we carried in the past thave been discontinued or are no longer available, Many items, including Ford OEM replacement parts, have been discontinued and ‘obsoleted’ by Ford, with no inventory remaining. Printing and mailing ‘hard-copy’ catalogs is also very costly. With nearly 400 unique products and new ones added and old ones being discontinued, we’d have to print a new catalog nearly every week for it to remain current and up-to-date. You can browse our entire product line online at: www.mytbird.com.
